Local (.co.za & .org.za) domain transfer guide – how to move to xneelo
Follow our guide and achieve first time success:
.co.za. | .org.za
Step 1: Prepare
1. Check the Registrant email address
Ensure that you have access to the email address listed as the Registrant
for your domain. An email “ticket” requesting permission to transfer
the domain will need to be accepted from this email address.
If your current host is listed as the Registrant, they will need to accept the transfer request on your behalf.
If the email address is outdated or wrong, your
current registrar can update it for you, but updates take 5 days to
complete, and you’ll have to wait until this period is completed before
you can submit the transfer ticket.
2. Release your domain
Notify your current host that the domain will be transferred away.
In order to transfer to xneelo, you first need to cancel your hosting
service with your current provider. To assist you in this process, refer
to our guide on the procedures required by the most common hosting companies.
Ensure that you have a copy of your website content to upload to xneelo’s servers.
Step 2: Transfer
1. Register & / or Log in
If you are new to xneelo – Register an account with us
Browse to konsoleH and Log in at Admin level
2. Order your hosting package
In konsoleH Select New Order at the top right of your screen 
Select Web Hosting & your preferred hosting package and hosting location → Next
Select Transfer an existing domain name
Enter the domain name e.g. example, without the preceding www.
Select the domain extension from the drop down list, → Next 
Enter the details of the Registrant and Admin contact → Next
Note
for resellers and web designers: Do not provide your own details. The
Registrant is the organisation or individual who is the end-user of the
domain, not the service provider
Select/Confirm your payment period (only one payment method is allowed per customer’s xneelo account), → Next
Confirm your order details
Accept the ‘Terms and Conditions’ > Place Order 
Your hosting package is now automatically set up and ready for use.
3. Upload your website & set up email
To avoid any downtime to your website or email, it is best to upload
your website and set up your email on our servers before the domain is
transferred:
Upload your website
Create your mailboxes
Set up your email address on your computer/device
You’re now ready to submit the domain transfer request
4. Submit your transfer request
Domains are updated or transferred via a voting process, with a
voting ticket sent to the email address listed as the Registrant of the
domain. This is the only email address authorised to accept the
transfer.
If this address is incorrect, contact your current registrar to change it (a 5 day change period applies).
The
Domain Transfer Manager in konsoleH enables you to submit the transfer
ticket to the outgoing registrar that will transfer your domain name
registration to xneelo.
The Domain Transfer Manager is active for 47 days. If the transfer
does not complete within this period, the hosting package will be
terminated, removing web content and mailboxes.
Submit the transfer request:
Browse to konsoleH and Log in at Admin level
Select or search for the domain name to transfer in the search bar of the Hosting Services tab 
Select Manage Services
Select Domains > Domain Transfer Manager 
Confirm that all conditions have been met, or else the transfer will fail > Next 
Click Submit if you are satisfied with the information on the confirmation screen.
A ticket will now be submitted to the registrar to start the voting process with the current registrant.
Exit konsoleH.
You can return here later to check on the status of your transfer.
5. Accept the voting ticket
If you are the domain registrant:
Check your email and accept the update request (voting ticket) that you will receive from the registrar, ZACR. 
You’re done! It will take about 24 hours for propagation to complete so that the change is visible across the Internet.
If you are not the domain registrant:
The current registrant has 5 days to accept the transfer voting
ticket. You will receive a notification from the registry, ZACR, once
the ticket has been accepted. Propagation will start immediately as the
name servers update to xneelo’s at this point.
You can view the transfer progress by returning to the Domain Transfer Manager tool in konsoleH.
If
the transfer update is declined, you will need to resolve any
outstanding issues, and resubmit the transfer request via the konsoleH
Domain Transfer Manager.
Do you need further assistance? Contact us
Related Articles
Global (gTLD) domain transfer guide: how to move to xneelo
.com. | .net | .info | .biz | .org | .tv | .mobi | .co | .cc | .de | .eu | .capetown | .joburg | .durban | .africa Preparation is the key to a successful gTLD domain transfer. Follow our guide for first time success: Step 1: Prepare for gTLD Domain ...Domain transfer guides
Select a domain extension & find out how to transfer a domain to xneelo with our step-by-step transfer guides. .co.za .org.za .com .net .co.uk .info .biz .tv .org .mobi .co .cc .de .eu .capetown .joburg .durban .africa blank blank Ready to transfer ...How to Transfer Your Domain to our Server
There are three simple steps to transfer your domain to our server. Remove your domain lock and get an authorization code. Initiate a transfer with your new host. (Send an email to support@carvermedia.co.za to send a transfer ticket.) Verify the ...How to set up your Domain Email in Gmail
Table of contents Your domain email address can be accessed using any mail programme, including Gmail. The advantages of using Gmail are: the interface may be more familiar to you if you are already using it your mail can be accessed from any online ...How to set up email in Outlook 2016 for Mac
Table of contents This guide takes you step-by-step through the process of setting up a new email account in Outlook 2016 for Mac. If the Mail account is already set up, but giving errors – then refer to our Troubleshooting guide. Note: This guide ...